POTTIICRETE refund policy
You have a maximum of 14 days after receiving your order to request a refund.
We are unable to cover the postage cost(s) of any returns
Please inspect your order upon receipt, contact us immediately if the item (s) are defective, damaged or if you receive the wrong item, so that we (Pottiicrete) can evaluate the issue(s).
If you wish to exchange item(s) (based on stock availability) please note, we will not be liable for any additional shipping cost, retain your shipping receipt as proof of postage.
All refund(s) claims can be made via our website contact us www.pottiicrete.co.uk
Please provide photographic evidence of the item(s) including the packaging, send to info@pottiicrete.co.uk
The following information is required:
- Pottiicrete reference number
- To be eligible for a return, your item must be in the same condition you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
We will notify you once we have received and inspected your return(s) we will inform you if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds to the original payment method can take 5-7 working days.
